State Farm® Insurance Agent Tim Harvey

"Just got all my insurance switched today. Sarah was so amazing and helpful. She saved me money on my two car insurance policies and my renters insurance, but also got me way better coverage with lower deductibles than I had before. The process couldn't have been easier and I was very pleased with everything. I highly recommend this place! Ask for Sarah because she was such a pleasure to work with!"

"I have been a loyal, 50-year State Farm customer. I went to Tim Harvey and talked to him about transferring all of my policies. I have a shopping center, two rental properties, a personal residence and fourr vehiclesI told him my issue was that my former agent was no longer willing to help me personally with problems On those very few occasions at once I felt his subordinates were unable to do so. Tim assured me that he would give personal attention to my issues, including the relatively few claims. He did say that he could not promise that he could ALWAYS give it his personal attention. I said I understood. In fact, however, Apart from our initial conversation at his office when I transferred my policies, he has NEVER given me his personal attention. I have left several messages over the last couple of years asking for personal phone calls from him and he has never had the courtesy to return those calls. Today, I spoke to his subordinate, Chris Curtis who is also nearly impossible to contact. Chris is personable, and occasionally helpful. Nevertheless, I don't have time to waste going back and forth playing phone tag or sending messages. I suggested to Chris that perhaps Tim Harvey's office wasn't suitable for me as a client. He readily agreed. He told me that it wasn't Tim's "role" to help clients because tim was involved with 401ks and so forth. I can see that the focus there is on collecting commissions and not on helping clients with claims. Tim was very happy to get my business when I brought it over com up and that is absolutely NOT what he told me at that time. Chris Curtis' disengenuous response was to tell me that, I had brought my business over 2 years ago when things were "different." I don't believe that. Chris says that he alone has "several thousand" clients. You don't accumulate several thousand clients in just 2 years. I had a retail business for 26 years in San Francisco Bay area with 4 locations and 37 employees, hundreds of suppliers and thousands of customers. I was never too busy or too important in my own mind to return the call of anyone who wanted to talk to me. If you're expecting good customer service and assistance with claims, Baser on my experience, I cannot recommend this office. You might even want to look into putting your insurance with a company other than State Farm, as am I after 50 years with State Farm. Tim Harvey's refusal to contact me is insufferably arrogant, inconsiderate and disrespectful. It may even constitute "bad faith" under the law. I'm looking into that possibility. HERE IS MY REPLY to.Tim Harvey"s bland, self-serving and disingenuous resoonse which appears below: Tim did NOT say that he would only reach out twice a year, nor that it was not his "role" to help me. His "role" is apparently limited to selling and upselling policies and collecting commissions on premiums. If I had wanted to be pawned off to a subordinate who was difficult to contact, I would have stayed with my previous agent. After writing my review, I was inclined to let things go, but now after reading Tim's insulting and disingengous response, I am inclined to file a formal complaint with the Michigan Department of Insurance. We can let them sort it out. I have my notes from my first meeting with Tim."

"Sarah L did a great job quoting us for new homeowners and auto insurance. Highly recommend!"

"Sarah lewis was very helpful And polite. She gave awesome customer service"

"I had the pleasure of working with Sarah. She was super professional and answered any questions I had. She was able to get my rate super low. I'm very impressed!"

"Sarah helped me with a quote today. My policy ends soon and I wanted to explore our options. She was very sweet. I felt bad as I tried to find all the info she needed while juggling taking care of my baby at the same time. Turns out she's a mom so she completely related and was super patient with me as I found what she needed. Amazing customer service. 10/10 recommend her!"

"Dan is a pleasure to work with, easy going and can offer explanations for those moments when you’re unclear on insurance jargon. Everything was a breeze to set up and we are pleased with the pricing and service. 100% recommend!"

"Awesome service Dan!! would give a 6 if I could 😊"

"Dan was great to work with!"

"Dan was very helpful, easy to work with, and communicated effectively!! He worked with me and helped me find a policy that works best for me and my budget. He answered all my questions with patience. Thank you for your service!!"

"Amazing communication and very helpful great guy 🙏🙌"

"Dan was amazing at assisting me with a term life insurance"

"We worked with Dan and he has been great! Great communication and knowledge base. He made the transition smooth and easy. Goes the extra mile for his clients. So glad we chose to switch to Tim Harvey State Farm!!!"

"Dan Leslie is a good dude"

"Dan did a very good job! He helped me get my car insurance! Highly recommend Dan!"

"Dan was the best insurance salesperson ive ever delt with extremely kind and helpful will be recommending more ppl to him forsure!!!!!"

"I honestly would not go anywhere else to get insurance they definitely go above and beyond and they are so understanding and willing to work with you if I have to I would recommend Dan he has great energy and fun guy just to chat with"

"Dan was excellent!! Great insurance agent! Very friendly & knowledgeable"

"As a first time home buyer, Dan made sure I felt at ease. He was friendly, patient, and informative. He also aided in switching my car insurance. From start to finish he made the whole experience pleasant. 10/10"

"Dan was my helper for getting my quote on my vech, very funny, very reasonable person, just great person to deal business with- he’ll get you the best deals/discounts to make sure your saving some additional funds when times are tough. I recommend fully at the Tim Harvey State Farm located on Helmer rd!"

"AWESOME SERVICE…we are very pleased with the service."

"Chris was great awesome office"

"Dan at State Farm has been amazing to work with and has been very helpful!"

"Dan is the man!!in and out perfect service!!"

"Great place 👌 👍 👏"